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FAQ

ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked.

Still got questions? Contact us>

  • How to become member
    You can sign in with your google account, facebook account or your email address. Normal Member can view our item in shop. For view the [Partner Only], you need to become our partner, by contact us to apply to become partner or introduce by our agent. Only those customer recieved our VIP invitation can view the VIP page.
  • What is the shipping way
    We ship via DHL, Fededx and Japan post to worl wide. Without memo about the shipping way, we will ship via DHL.
  • How to return item
    If you want to return a item, please apply from your order page. Click the [Apply return] button and input the order number and reason.
  • How i can delete my account
    You can find [discard] button on your [My account] page, klick the [discard] button and fllow the order then you can delete your account.
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